OFFICIAL DOCUMENT PDPA COMPLIANCE

Privacy Policy KasiWin — Your Personal Data Protection

KasiWin understands that your privacy is not just a formality — it is the trust you place in us. This document clearly explains how we collect, use, store, and protect your personal information at all times.

256-bit SSL Reading Time: ±7 minutes Updated: January 2026
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End-to-End Encryption

Data is transmitted and stored with 256-bit SSL encryption at every layer

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No Data Sales

Your information is not sold to any third party for marketing purposes

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PDPA Compliance

Our operations comply with Malaysia's Personal Data Protection Act 2010

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Control in Your Hands

You may request access, correction, or deletion of your data at any time

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Data Encryption
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Data Sold
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Security Monitoring
Active System
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Transparent &
Responsible
Privacy Commitment

Why Your Privacy Is Safe with KasiWin

Six core pillars of personal data protection that we practise every day

Military-Grade Encryption

All data transmitted between your device and KasiWin's servers is protected by 256-bit SSL encryption — the same standard used by major banking institutions. Every login session, transaction and exchange of information is fully encrypted without exception.

Two-Factor Authentication (2FA)

KasiWin supports two-factor authentication for all member accounts. This additional security layer ensures that only you — the legitimate account owner — can access your personal information and account balance, even if your password falls into the wrong hands.

Data Minimisation Principle

We only collect information that is genuinely necessary to deliver our services. No excess data is gathered on the basis of "might be useful someday". Every category of data we store has a clear and legitimate purpose.

Secure Servers & Restricted Access

Members' personal data is stored in data centres protected both physically and digitally. Access to user data is restricted to staff who genuinely require it to perform their duties, and all access is logged for audit purposes.

Transparent & Easy-to-Understand Policy

We believe a good privacy policy should be readable and understandable by everyone — not just lawyers. This document is written in plain language so you know exactly what happens to your information without having to guess.

Regular Reviews & Updates

The data protection landscape is constantly evolving. KasiWin reviews this privacy policy regularly and updates it as needed to reflect changes in law, technology, or industry practices. Members will be informed of every update.

Important Note: This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy KasiWin, all of which form the complete agreement between you and KasiWin.

1 Introduction & Scope

KasiWin ("we", "Platform", "KasiWin") is fully committed to protecting the privacy and personal data security of every member who uses our platform at kasiwin.bet. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information.

This document applies to all users accessing the KasiWin website, the KasiWin mobile app, and all related services we offer — regardless of location or device used. By registering or using our platform, you agree to the terms set out in this Privacy Policy.

KasiWin operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We take these compliance obligations seriously and make them a core part of our daily operations.

2 Data We Collect

KasiWin collects various types of personal information depending on your interactions with our platform. Below is a comprehensive overview of the data categories we may collect:

Data Category Example Information Requirements
Identity Information Full name, date of birth, identity card number, passport Mandatory (KYC)
Contact Information Email address, phone number, residential address Mandatory
Financial Information Bank account number, digital wallet details, transaction history Mandatory (payment)
Platform Activity Data Game history, betting records, game preferences Automatic
Technical Data IP address, device type, operating system, web browser Automatic
Cookie Data Language preferences, login sessions, display settings Automatic
We Do Not Collect: KasiWin never collects sensitive information such as passwords in plain text, biometric data, health information, or your political or religious views. All information you provide is stored in fully encrypted format.

3 How We Collect Data

KasiWin collects your personal information through several transparent methods. No data collection occurs in a hidden manner or without your knowledge:

  • Account Registration: Information you provide when creating a new account, including your name, email, and phone number;
  • KYC Verification: Documents you upload for identity verification purposes, such as MyKad or passport;
  • Financial Transactions: Details provided when making a deposit or withdrawal of funds;
  • Platform Usage: Data generated automatically as you play, browse, or interact with the platform;
  • Support Communication: Information you share when contacting our customer support team;
  • Cookies & Tracking Technologies: Technical data collected automatically to enhance the user experience.

4 Purpose of Data Use

Every piece of data we collect has a specific and legitimate purpose. KasiWin uses your personal information for the following purposes:

  • Processing account registration and verifying your identity through the KYC process;
  • Delivering platform services, including games, Sports Betting, and financial transactions;
  • Processing fund deposits and withdrawals securely and accurately;
  • Contacting you regarding your account, transactions, service updates, or other important information;
  • Preventing fraud, money laundering, and other illegal activities related to the platform;
  • Complying with applicable legal requirements, regulations, and directives from relevant authorities;
  • Improving service quality, analysing usage patterns, and developing new features;
  • Sending promotional offers and marketing information — only if you have given your consent.
Marketing Consent: You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team. Withdrawing this consent will not affect the core services you receive.

5 Data Sharing With Third Parties

KasiWin does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, in certain limited and legitimate situations, we may share your information with specific parties:

  • Payment Service Providers: Payment processors, banks and digital wallet providers used to facilitate your financial transactions;
  • Technology Providers: Companies providing the technical infrastructure, cloud computing and cybersecurity services we use;
  • Regulatory Authorities: Government bodies, law enforcement agencies, or other authorities with legitimate legal authority to request such information;
  • Business Partners: Game software and platform providers integrated with KasiWin, subject to strict confidentiality agreements.

All third parties with whom we share data are required to comply with high data security standards and may only use such information for purposes agreed upon contractually.

6 Data Security

Protecting your data is an absolute priority for KasiWin. We implement multiple layers of technical and organisational security controls to ensure your personal information remains secure at all times:

  • 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
  • AES-256 encryption for data stored in our databases;
  • Role-based access control (RBAC) ensuring only authorised staff can access user data;
  • Regular access auditing and real-time monitoring of suspicious activity;
  • Penetration testing and vulnerability assessments are conducted regularly by independent parties;
  • Security awareness training for all KasiWin staff;
  • Clear, tested incident response procedures to address any data breach swiftly.
Data Breach: In the event of a security breach involving your personal data, KasiWin will notify you and the relevant authorities within the timeframe required by applicable law, and will take immediate remedial action to minimise the impact.

7 Data Retention Period

KasiWin retains your personal data only for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable laws and regulations. In general:

  • Active account data is retained for the duration your account remains active;
  • Financial transaction records are retained for a minimum of 7 years for legal compliance purposes;
  • KYC data is retained for a minimum of 5 years after account closure;
  • Activity logs and technical data are retained for 12 months for security purposes;
  • Once the retention period expires, data is securely deleted or anonymised.

8 Cookies & Similar Technologies

KasiWin uses cookies and similar technologies such as web beacons, pixel tags, and local storage to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled;
  • Performance Cookies: Helping us understand how visitors interact with the platform for improvement purposes;
  • Functional Cookies: Remembering your preferences such as language and display settings for a more personalised experience;
  • Analytics Cookies: Used to analyse usage patterns in aggregate and anonymised form for platform development purposes.

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect platform functionality. We do not use cookies to track your activity on other websites outside the KasiWin platform.

9 Your Rights

As a data subject, you hold important rights protected under applicable data protection laws. KasiWin fully respects and facilitates the exercise of these rights:

Right of Access

You have the right to obtain a copy of the personal data we hold about you within a reasonable timeframe.

Right to Rectification

If your information is inaccurate or out of date, you may request that we correct or update it.

Right to Erasure

In certain circumstances, you may request that we delete your personal data, subject to legal requirements.

Right to Restriction of Processing

You may request that we restrict how we process your data under certain circumstances permitted by law.

Right to Data Portability

You may request a copy of your data in a structured, machine-readable format for transfer to another platform.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time, without any conditions.

How to Submit a Request: To exercise any of the above rights, contact our privacy team via email [email protected] or via live chat within the platform. We will process your request within 30 business days. Identity verification may be required before your request is processed.

10 Children's Privacy

The KasiWin platform is exclusively for individuals aged 18 and above. We do not knowingly collect, store or process any personal data from anyone under the age of 18. If we discover that a person under 18 has provided us with personal data, we will take immediate steps to delete that information and close the relevant account.

Parents and guardians who suspect their child has registered on the KasiWin platform are encouraged to contact us immediately at [email protected] so that appropriate action can be taken without delay.

11 Cross-Border Data Transfers

In the course of its operations, KasiWin may need to transfer your personal data to servers or service providers operating outside Malaysia. Any such transfer is carried out with adequate safeguards in place, including:

  • Ensuring recipient countries have an equivalent or higher level of data protection;
  • Implementing approved standard contractual clauses to protect data during transfers;
  • Obtaining your explicit consent where required by law.

12 Changes to the Privacy Policy

KasiWin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business decisions. When significant changes occur, we will:

  • Updating the "Last Updated" date at the top of this document;
  • Sending a notification to your registered email before changes take effect;
  • Displaying a clear notice on the platform's home page for a reasonable period.

Your continued use of the KasiWin platform after any changes are published will be considered your acceptance of the updated terms. We encourage you to review this page periodically.

13 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. Our privacy and data protection team is ready to assist you:

  • Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
  • Response Time: Within 5 business days for all privacy-related enquiries

If you believe your complaint has not been handled satisfactorily by KasiWin, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant regulatory body in your jurisdiction.

Our Commitment: KasiWin takes every privacy inquiry and complaint seriously. We are committed to providing clear, honest, and timely responses to all members who contact us regarding data privacy matters.
FAQ

Privacy Policy FAQs

Answers to the most frequently asked privacy questions by KasiWin members

No, absolutely not. KasiWin has never sold, rented or transferred your personal data to any advertiser or third party for their own marketing purposes. Your data is only shared with service providers directly involved in the operation of our platform, and solely for the purposes stated in this Privacy Policy.

You can submit a data access request by contacting our privacy team via email at [email protected] or through the live chat on the platform. Please include your full name and registered email in your request. We will process your request within 30 business days after your identity verification is complete.

When your account is closed, KasiWin will delete or anonymise your personal data that is no longer needed. However, certain records such as KYC data and financial transaction history must be retained for a minimum period required by Malaysian law — typically 5 to 7 years — for compliance and audit purposes.

Yes, absolutely. You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email we send, or by updating your communication preferences in your account settings. This will not affect your receipt of important account and transaction-related emails.

KasiWin uses 256-bit SSL encryption and the highest industry security standards to protect all your financial information. Sensitive payment details are processed through trusted, PCI DSS-compliant payment gateways. We do not store your full credit or debit card numbers — only secure tokens used for recurring transactions.
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